Terms and conditions

Making a reservation:
A deposit of 10% of the total cost of the booking is required at the time of making a reservation. Full payment is required by the 1st of July 2008. Reservations made after this date will require to be paid in full at the time of booking. Credit card details used to secure the booking shall also be used as a guarantee against any extra charges during your stay.  Please note you will automatically be charged £30.00 on the day of departure for each set of keys that are not returned.

Cancellation:
In the event of a cancellation we will endeavour to make a full refund provided we have a minimum of 14 days notice. Management reserves the right to charge full pre-payment and vary terms without notice. Cancellations must be made in writing and will only be effective on the date of receipt.
 
In exceptional circumstances it may be necessary to cancel your booking. In this event, we shall make all reasonable efforts to offer a suitable alternative or refund any sum paid which shall constitute final settlement of any liability we may have to you as a result of cancellation.
 
During peak season and high demand periods we reserve the right not to take bookings of less than 7 nights. 
 
We reserve the right to decline single sex group bookings.
 
Internet Rates
Internet rates and special offer rates: Internet rates and special offer rates displayed on our website are only valid & available when they can be booked online at www.smartaparthostel.com
 
Check In and Check Out:
Unless otherwise agreed, apartments will usually be made available from 2:00pm on the day of arrival. Key may be collected  between 2:00pm and8:00pm on the day of arrival. Guests expecting to arrive outwith these hours must notify us in advance to arrange for collection of keys. Unless otherwise agreed in advance, all apartments must be vacated by 10:00am on the day of departure. If there is any delay in vacating the apartment beyond the agreed time an additional night's accommodation may be charged to you.
 
Damage Liability:
It is expected that the apartments are left in a clean and tidy order. Guests are responsible for any damage to the apartment and its contents during their stay which has occurred due to negligence or omission. Any damage must be reported to us without delay.
 
Guests are advised that we will not be responsible for any loss or damage to their goods or personal belongings kept at the accommodation.
 
Occupants:
Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded.
 
Pets: As a general rule, no pets of any kind, are allowed in the apartments, however, this rule is subject to change by management.
 
Complaints:
In the event of any dispute or if we receive serious complaints we reserve the right to terminate a guests stay without notice. Furthermore, we reserve the right to charge guests who cause disturbance to other guests of SmartApartHostel or neighbouring properties.